Privacy Policy

At CraftyMonkies, your privacy is extremely important to us. We are committed to protecting and respecting all personally identifiable information that you might provide us with whilst you visit our website. The following privacy statement will explain what personal data we collect from you and how we use that information. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

CraftyMonkies may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31/07/2019.

Personal Data We Collect

CraftyMonkies collects data to enable us to provide you with the best experience possible. Some of the data we collect is provided directly by you, for example, when you sign up to our newsletter or purchase one of our Retreats, Gift Vouchers or one of our products.

We also collect information about how you interact with our website and products. We get this information by recording interactions using technologies like cookies.

The type of data we collect can include the following:-

- Name and contact details – We collect your first and last names, email address, postal address, phone number and any other relevant contact details

- Debit/Credit card detail (this only when booking and is not stored by our system)

- IP Address

How We Use Personal Data

CraftyMonkies uses the data we collect to operate our business and provide you with the products and services we offer. This includes using data to help personalise your experience. We may also use the data we collect to communicate with you. For example, keeping you informed about your booking. We use personal information we collect about you in the following ways:-

-  Fulfilling requests

-  To provide you with information, products and services that you request from us, including providing you with prices for different stays

-  To process any transactions you are completing with CraftyMonkies.

-  To process any special offers or promotions that you enter

Marketing

-  Providing you with information about any products you have previously purchased or informing you about any similar products that relate to products you have previously purchased

-  To offer any suggestions and recommendations to you about products that may interest you, based on your previous purchase or website behaviour

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in-order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Who is the personal data going to be shared with?

CraftyMonkies will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

From time to time we may show you offers from trusted third parties. We would never supply them with your information; however, we may show you exclusive offers from these trusted third parties in email communications.

We will only show you offers on the basis you have provided us with consent to do so. Consent is typically provided via checking an opt in box presented to you on a CraftyMonkies website form or in some cases, it may be provided by you to us either verbally over the telephone or in person or by submitting your email address to us.

 

The data that we collect from you will not be transferred to, or stored at, any destination outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How long is your personal data going to be held?

If you have ‘opted in’ to receive our marketing, we will keep your data until you specify that you would like to ‘unsubscribe’ you can do this at any point of receiving an email by clicking the ‘unsubscribe’ link or updating your preferences.

 

What rights do you have in respect of the personal data we hold about you?

-  You have the right to have your personal data rectified, restricted or erased.

-  You have the right to have your personal data transferred (ported) to another controller.

-  You have the right to access the personal data held about you please contact our Data Controller via: hello@craftymonkies.com.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. Please email the above email address for this information.

 

You have the right to object to processing. CraftyMonkies will stop processing personal data for direct marketing purposes as soon as we receive an objection. We will deal with an objection ‘Free of Charge’.

What happens if I don’t provide my information?

The personal information that we take to confirm a booking (Name, Address, Debit/Credit card details) is a statutory/contractual requirement to secure and make payment for a booking. Failure to provide this data will mean that a booking cannot be made.

 

If you fail to provide an email address and/or telephone number we will be unable to send the relevant booking confirmation information, we will be unable to contact you should there be an issue with your booking or to make you aware of our company’s news or special offers via our marketing. Failing to provide details of your allergies will mean that we are unable to cater for your specific requirements during your stay.

Who you can complain to if you feel your rights are being violated?

Please send any complaints via email to: hello@craftymonkies.com.

 

If you are not satisfied with how CraftyMonkies has processed your complaint you can report your complaint to the Information Commissioners Office (ICO) please call 0303 123 1113.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes To Our Privacy Policy

The contents of this statement may be altered at any time, at our discretion. If you have any questions regarding our Privacy Policy please contact us via: hello@craftymonkies.com.

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